RATES
Pearls of Australia reserves the right to amend these rates, encounters & tours at any time with out notice please check at time of booking. Nett rates are not commissionable and are not to be used with any other discount offers.
All cancellations must be made in writing and emailed to: hello@cygnetbaypearlfarm.com.au
ACCOMMODATION CANCELATIONS
- There is no fee charged for cancellations made prior to 14 days of arrival.
- Under 14 days prior to arrival 50% of the total accommodation will be charged as the cancellation fee.
- Cancellations made less than 48 hours prior to arrival will be charged the accommodation cost in full.
- If the Cape Leveque Road is closed due to weather conditions, we offer a full refund. This refund will apply only until the road is completely sealed (expected date of completion is October 2020).
Cancellation – Complimentary / Donations / Famil Accommodation
Customers will be eligible to reschedule complimentary accommodation with 14 days’ notice of cancellation, prior to arrival.
For no-shows or bookings cancelled within 14 days or less prior to arrival, the complimentary accommodation will be no longer valid, unless otherwise agreed.
TOUR CANCELLATIONS
- Pearls of Australia reserves the right to cancel or change tours without notice.
- Customers will receive a full refund or credit with 48 hours or more notice of cancellation prior to the tour availability.
- For no-shows or bookings cancelled 48 hours or less from booking date, a cancellation fee of 100% of total booking will be charged.
- Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances.
Complimentary Tour Vouchers / Donations / Famil Tours
- Customers will be eligible to reschedule a complimentary tour with 1 weeks’ notice of cancellation, prior to the tour date.
- For no-shows or bookings cancelled within 1 week or less from tour date, the complimentary tour will be no longer valid, unless otherwise agreed.
- Customers will be eligible to reschedule a complimentary tour in the case of operator cancellation due to weather or other unforeseen circumstances.
GENERAL
Pearls of Australia & Cygnet Bay Pearl Farm shall not be held liable for any accident, injury, delay, loss or damage caused by the provision of, or failure to provide, any services listed.
Marine
For safety compliance contact details (name and phone/email/ address) for each guest embarking on a company vessel will be collected prior to commencement of the tour.
Children
A child is deemed between the ages of 4 years and 15 years of age. Contact us to discuss inclusion of children under the age of 4 years.
Senior
Senior is over the age of 65 years. Please supply a Senior’s Card on arrival.
Family
Family tickets are comprised of 2 adults and 2 or 3 (maximum) children. Contact us to discuss the price for additional children.
Group Bookings
- Where Group pricing is offered, this applies to a minimum group size of 10 guests and over, unless otherwise specified. Contact us to discuss maximum group sizes.
- 1 x Complimentary tour ticket is eligible for group booking drivers or hosts and subject to availability of seats and vessels.
- All group bookings require a minimum 50% deposit payment on booking and payment in full 24hrs prior to tour commencement, unless otherwise agreed.
- Final numbers of the group must be confirmed by 4pm on the day prior to the tour, otherwise the group will be charged in full.
- If Group pricing applies, final group numbers must be within the group size price bracket to receive the discount, otherwise prices will be applied at the rate according to final numbers. i.e. Group price applies for 25 pax and over, if final numbers drop to 22 pax, a higher price will apply.
- In the case of cancellation with catering, charges may apply – see Catering T&Cs below.
- Additional tour days and times may be opened for groups upon request.
Catering
- Any catering (unless stated as complimentary) will be charged at additional rates.
- Cancellation of catering made less than 48 hours prior to arrival, will be charged in full.
- Any dietary requirements or allergies must be given at time of booking to ensure delivery.
- All catering is subject to prior booking and availability.
- All catering will require additional time, not quoted in the duration of the tour.
Block-out and/or limited trading dates include:
- Christmas Day 25th December
- Boxing Day 26th December
- New Year’s Day 1st January
Tour Bookings through Partners & Third Party Affiliates
Any tours booked through third party affiliates will fall under the Terms and Conditions of the Affiliate. Contact us for further information on this, if required.
COVID-19 SAFETY PROCEDURES
Pearls of Australia have COVID-19 Safety Procedures for specific workplaces at Broken Bay Pearl Farm (NSW) and Cygnet Bay Pearls (WA). These documents are visible to the public at all locations and are available by email upon request at any time.
Key Points to COVID-19 Safety Plans (Tours, Retail & Hospitality)
Social / Physical Distancing
- Clear queue markers in place at building entrances, for the public boat ramp, visual display cabinets, retail counters and wherever queuing may occur
- Regular monitoring of the number of visitors inside the premises at all times and take measures to reduce numbers if required
- Numbers of customers capped in accordance with Government COVID-19 restrictions of group sizes and Private Tours available on request
- Maintain records of patrons for the purposes of contact tracing
Health and Hygiene
- Regularly cleaning of hands for minimum 20 seconds using soap and water or alcohol-based hand rub – by all staff, and by encouragement to all customers
- Hand sanitiser available at entrance to retail and tour areas, at cash register and next to any other high-contact points, ensuring it is positioned out of reach of small children
- Cough and/or sneeze with a single-use tissue or into a flexed elbow. Tissue to be put in bin and immediate washing of hands
- Avoid touching mouth, eyes and nose with unwashed (or un-gloved) hands
- All staff to remain home of sick or with minor symptoms – self isolating with ANY flu-like symptoms
- Seek medical advice in the case of fever, cough, sore throat or shortness of breath. Call your preferred GP or HealthDirect
- Mandatory self-isolation for 14 days if coming in contact with anyone who has tested positive to COVID-19
- If tested positive to COVID-19, mandatory self-isolation for 14 days from the time tested positive and seek own medical advice
- Cleaning and Disinfecting Surfaces
- Follow the Cleaning and Disinfecting Schedule to clean all surfaces in high contact areas
- Daily surface cleaning, and more regular cleaning in more frequently touched surfaces areas between uses
- Frequent disinfection for any areas of very high volume customers or visitation
Communications with Customers & Staff
- Display safety posters around all public areas, and in appropriate community languages to communicate messages about physical distancing, hygiene, cough and sneeze behaviour.
Website Terms of Use Agreement
between
Cygnet Bay Pearl Sales (ACN: 008 720 634) Trading as Cygnet Bay Pearls
The user of this website (“You/Your”)
Your use of this website is subject to these legally binding terms and conditions.
Please read them carefully before proceeding with entering the website. If you do not accept these terms and conditions, You must exit this website immediately.
1. Website Terms and Conditions
a) The Website is for the purpose of enabling user’s access to Cygnet Bay Pearls range of products. The Website is owned and operated by Cygnet Bay Pearls. This Agreement supersedes all prior agreements and may be revised by Cygnet Bay Pearls from time to time.
b) This Agreement must be read in conjunction with the Privacy Policy.
2. Your use of the Website
a) You agree that You will use the Website in accordance with these terms and conditions and that You will not use the Website for any unlawful purpose.
b) You will not violate or attempt to violate the security of the Website. You will not hack into the Website, Cygnet Bay Pearls computer systems or the computer systems of other users of the Website. Hacking means unauthorised access, malicious damage and/or interference and includes, without limitation, mail bombing, propagating viruses, worms or other types of malicious programs, deliberate attempts to overload a computer system, broadcast attacks or any other method designed to damage or interfere with the operation of a computer system or website.
3. Services provided on the Website
a) Cygnet Bay Pearls reserves the right to add, modify or discontinue any of the services and products offered on the Website at any time without notice. Cygnet Bay Pearls will not be held liable for any decision to modify or discontinue a service or product.
4. Future changes
a) From time to time, this Agreement will be reviewed and may be revised. Cygnet Bay Pearls reserves the right to change this Agreement at any time. Any such changes will be posted on the Website.
b) Your continued use of the Website will constitute your acceptance of the variation of the Agreement.
5. Website availability
a) From time to time down-time, either scheduled or unscheduled, may occur. Cygnet Bay Pearls will work within reason to ensure this amount of down-time is limited.
b) Cygnet Bay Pearls will not be held liable for the consequences of any down-time.
6. Intellectual Property
a) Reproduction of part or all of the contents in any form of the Website is prohibited other than for individual use only and may not be recopied and shared with a third party. The permission to recopy by an individual does not allow for incorporation of material or any part of it in any work or publication, whether in hard copy, electronic, or any other form.
b) Unless otherwise noted, all materials on this site are protected as the copyright, trade dress, trademarks and/or other intellectual properties owned by Cygnet Bay Pearls or by other parties that have licensed their material to Cygnet Bay Pearls.
c) Cygnet Bay Pearls trade marks on this site represent some of the trade marks currently owned or controlled in Australia. The display of these marks and of notices associated with these marks is not intended to be a comprehensive compilation of all worldwide proprietary ownership rights held by Cygnet Bay Pearls.
d) All rights not expressly granted are reserved.
e) This Website may contain materials produced by third parties or links to other websites. Such materials and websites are provided by third parties and are not under Cygnet Bay Pearls direct control and Cygnet Bay Pearls accepts no responsibility or liability in respect of any such third party materials or for the operation or content of other websites (whether or not linked to this Website). You acknowledge that Cygnet Bay Pearls is entitled to require you to remove any link from another website to this Website which you install without obtaining Cygnet Bay Pearls prior written consent.
7. Limitation of Liability
1. To the maximum extent permitted by law, Cygnet Bay Pearls n does not give any warranty in relation to the content, accuracy, or any other aspect of:
a. any material on the Website; or
b. the performance of the Website.
2. To the maximum extent permitted by law, Cygnet Bay Pearls excludes all liability for loss or damage suffered by You, (including but not limited to direct, indirect, incidental, special, consequential or exemplary damages, loss of profits or revenue, business interruption, loss of data or failure to realise anticipated savings or benefits or business opportunities) that You may suffer as a result of the use or reliance on any information on the Website;
a. accessing or using the Website; or
b. any interruption, suspension or termination of the Website for whatever reason.
Cygnet Bay Pearls exclusion of liability applies whether the claim is in contract, tort (including without limitation, negligence) or equity and even if Cygnet Bay Pearls has been notified of the possibility of such loss or damage.
You agree that Cygnet Bay Pearls liability to You at law will be reduced by the extent, if any, to which You contributed to the loss.
Force Majeure
Cygnet Bay Pearls will not be liable by reason of the failure in the performance of obligations under these terms and conditions by reason of strikes, riots, fire, explosions, acts of God, war, governmental action, or any other cause which is beyond Cygnet Bay Pearls reasonable control.
Termination
Cygnet Bay Pearls reserves the right to cease providing services at any time.
Cygnet Bay Pearls shall not be liable to You for any cost, expense, or damages whatsoever for terminating this Agreement.
Governing law
These terms and conditions will be governed by and construed in accordance with the laws of the state of Western Australia, Australia.
Definitions
“Agreement” means the terms and conditions that apply to the use of the Website which may be amended from time to time.
“Cygnet Bay Pearls” means Cygnet Bay Pearls Trading as Cygnet Bay Pearl Farm.
“Website” means internet website with the URL’s of http://www.cygnetbaypearls.com.au.
“You” means the user of the Website (and “Your” has the corresponding meaning).
